Terms & Conditions
Article 1 – Definitions
The following definitions apply to these Terms:
Cooling-off Period: The period within which the customer can exercise the right to cancel the purchase.
Consumer: A natural person who is not acting in the context of a professional activity and enters into a distance contract with Savioza Fashion.
Continuous Contract: A distance contract that concerns a series of products and/or services of a lasting nature.
Right of Withdrawal: The consumer's right to cancel a distance contract within the specified period.
Business: Savioza Fashion — offers products to consumers through distance sales.
Distance Contract: A contract concluded between the consumer and Savioza Fashion using electronic means of communication.
CESOP: The EU's Central Electronic System of Payment Information for monitoring payment service providers.
Article 2 – Business Details
→ Company Name: Savioza Fashion → Service Email: info@savioza.com → Address: Athens, Greece
Article 3 – Scope of Application
These Terms apply to all offers, orders, and agreements between the consumer and Savioza Fashion.
Before concluding any agreement, the Terms will be made available to the consumer electronically.
Article 4 – Offers
All offers on the website are non-binding. Savioza Fashion reserves the right to modify prices, product availability, or content at any time.
Prices include the product price and, where stated, shipping costs.
Import duties, taxes, customs clearance fees, and carrier charges are the responsibility of the customer, unless explicitly stated otherwise.
Article 5 – Conclusion of Agreement
Once an order is placed and payment is confirmed, the agreement becomes binding.
From that moment, orders cannot be cancelled under any circumstances. Customers must await delivery before submitting a return request in accordance with Articles 6 and 6a.
⚠️ Cancellations are not possible after payment confirmation.
Article 6 – Right of Withdrawal
Consumers have the right to withdraw from their order within 14 days of receiving the product, without stating a reason.
Return shipping costs are borne by the consumer.
Article 6a – Exceptions to the Right of Withdrawal
→ Products discounted by 40% or more are considered final sale — non-returnable, non-refundable, and non-exchangeable. → Products discounted by less than 40% can be returned according to our Return Policy.
Article 7 – Costs in Case of Withdrawal
Upon withdrawal, Savioza Fashion will refund the money within 14 days of receiving the returned item, provided it is in its original condition and packaging.
A restocking fee of €15 per item applies to eligible returns to cover inspection and handling costs.
Article 8 – Customs and VAT
The consumer is responsible for all customs fees, import duties, taxes, and compliance with local regulations.
Savioza Fashion is not the importer of record for international shipments.
Any costs during customs processing are solely the customer's responsibility. Non-compliance with customs requirements does not constitute grounds for cancellation or refund.
Article 9 – CESOP Compliance
In accordance with EU regulations, payment service providers may report transaction data to the CESOP system.
Savioza Fashion complies with all applicable legal obligations.
Article 10 – Conformity and Warranty
All products are expected to conform to the descriptions provided on the website.
If a product is delivered defective or does not match the description, the customer must notify us in writing within 14 days of delivery. Returned items must be in their original condition and packaging.
Article 11 – Delivery
Orders are normally delivered within 14 days.
If a delay occurs, the customer will be informed within 7 days of placing the order.
Savioza Fashion is not responsible for customs delays or related costs. Failure to complete import procedures does not grant the right to cancel or refund.
Article 12 – Complaint Resolution
Complaints must be submitted via email within 7 days of discovering the problem.
Our goal is to respond within 14 days. If more time is needed, the customer will be informed accordingly.
Article 13 – Disputes
These Terms are governed by Greek law.
Any disputes will first be resolved through mutual consultation. If not resolved, disputes will be heard by the competent court in Athens, Greece.
✅ Nothing in these Terms limits your statutory rights under applicable consumer protection laws.